Sales Agreement

PARTIES AND SUBJECT

This agreement concerns purchases between the person purchasing products (the PRODUCT/PRODUCTS) from chamisfrance.com (the WEBSITE), hereinafter the BUYER, and the seller Chamis France, hereinafter the SELLER, located at 19 Mayıs Mah. Küçükbahçe Sok. Uğur Apt. No:31 Kat:1, Şişli Osmanbey / ISTANBUL (email: info@chamisfrance.com). It establishes the parties’ rights and obligations under the Law on Consumer Protection and the Regulation on the Principles and Procedures for Distance Contracts, together with the order form completed electronically by the BUYER specifying the product’s characteristics, quality, quantity, sale price, payment method and conditions, and date of sale.

Advertised prices and commitments remain valid until updated or changed. Prices advertised for a limited period remain valid until that period ends.

ARTICLE 1. RIGHT OF WITHDRAWAL

The SELLER gives the BUYER (consumer) the following undertaking: the consumer may withdraw from the contract by rejecting the goods or service within seven days of receiving the goods or signing the contract, without giving a reason or incurring legal or criminal liability. We undertake to take back the goods from the date the withdrawal notification reaches the seller or provider.

To exercise this right, written notification must be given to the SELLER within that period. If the right is exercised, the original invoice and a copy of the carrier’s receipt showing that the PRODUCT delivered to the BUYER or a third party has been sent to the SELLER must be returned. The price of the PRODUCT will be refunded to the BUYER within 10 (ten) days after these documents are received. Credit card payments are refunded to the BUYER’s credit card. Under tax legislation, VAT and any other legal charges cannot be refunded without the original invoice. The BUYER bears the return shipping cost.

The BUYER cannot exercise the right of withdrawal for a PRODUCT made to the BUYER’s particular requests, personalised through alterations or additions, non-returnable by its nature, liable to deteriorate rapidly or expire, or generally when the PRODUCT has been used, or when products such as cosmetics have been removed from their packaging even if unused.

ARTICLE 2. GENERAL PROVISIONS

2.1. The BUYER acknowledges reading and understanding the preliminary information on the basic characteristics, sale price, payment method and delivery of the products shown on the WEBSITE, and providing the required electronic confirmation for the sale.

2.2. The PRODUCT is delivered intact, packaged with its invoice, to the address specified by the BUYER on the WEBSITE within a maximum of 3 working days. This period may be extended where necessary.

2.3. If the PRODUCT is to be delivered to another person or organisation, the SELLER is not responsible for that person or organisation refusing delivery.

2.4. The BUYER must inspect the PRODUCT upon delivery and, if there is a shipping-related problem, refuse it and have the carrier draw up a report. Otherwise, the SELLER will accept no liability.

2.5. If requested by the SELLER on delivery, the BUYER must sign a printed copy of this agreement; delivery may be withheld if it is not signed. The agreement approved by the BUYER during shopping on the WEBSITE remains sufficient and valid in all circumstances.

2.6. Unless the SELLER states otherwise in writing, the BUYER must pay the full price before receiving the PRODUCT. If the price has not been paid before delivery, the SELLER may unilaterally cancel the contract and withhold delivery.

2.7. If the bank or financing institution that issued the card does not pay the price to the SELLER after delivery for any reason, the BUYER must return the PRODUCT to the SELLER within 3 days at the BUYER’s expense. All other contractual and statutory rights of the SELLER, including recovery of the price, are reserved. Deferred or instalment payment facilities provided by banks and financing institutions issuing credit or instalment cards constitute credit or instalment facilities supplied directly by those institutions. Sales for which the SELLER has received the full price are cash sales, rather than instalment sales, between the parties to this agreement. The SELLER’s statutory rights in cases legally treated as instalment sales remain reserved, including termination and/or claiming the remaining debt with default interest if an instalment is unpaid. In the event of the BUYER’s default, monthly default interest of 5% applies.

2.8. If extraordinary events outside normal sale conditions, such as adverse weather, earthquake, flood or fire, prevent delivery within 30 days and the delay exceeds 10 days, the SELLER informs the BUYER about delivery. The BUYER may cancel the order, order a similar product or wait until the extraordinary event ends. If a cancelled order has been paid for, the price is refunded within 10 days of cancellation. Credit card payments are refunded to the BUYER’s credit card.

2.9. The BUYER may submit requests and complaints concerning the PRODUCT and sale through the SELLER’s contact channels stated at the beginning of this agreement.