Sales & Delivery Terms

Our prices

All prices include VAT.

Payments

You may pay by credit card or bank transfer/EFT. Cards with Axess, Bonus, CardFinans, Maximum or Paraf features may be used for up to 6 instalments at the cash price.

Order validity

Orders become valid after bank approval. They are therefore fulfilled according to the stock available when payment is received. If an order cannot be fulfilled, its price will be refunded or, at your request, it may be exchanged for an available product of the same price.

Dispatch

Products ordered by 15:00 will be handed to the carrier on the same working day, subject to force majeure. Delivery times and conditions may vary during busy promotional periods. Orders of TRY 2,500 or more within Istanbul are delivered on the same day with free shipping.

Delivery times for specially produced products vary according to production time. Delivery information and times for these products are stated on the product pages.

When your order is dispatched, an email containing your tracking number will be sent to you.

Delivery

After dispatch, the time taken for your parcel to arrive varies between 24 and 96 hours depending on your province and district. Delivery times may differ for addresses outside city centres.

International orders

We work with DHL and FedEx for international shipping.